Smart Dispatch (RETIRED)

Curriculum2 hr 33 min

• ANNOUNCEMENT
• NEW COURSES AVAILABLE
• Getting started with Smart Dispatch
  In this course, you will explore key concepts and be given an overview of the Smart Dispatch dashboard, and how it is used by a dispatcher or planner.  You will be guided through how Desktop and Smart Dispatch work together, and the required supporting data that is a prerequisite for any demo of Smart Dispatch.
• Understanding the needs of Smart Dispatch users 0 hr 4 min
• Understanding how Desktop and Smart Dispatch Work Together 0 hr 3 min
• Exploring and understanding key concepts of Smart Dispatch 0 hr 3 min
• Exploring the Smart Dispatch Dashboard 0 hr 13 min
• Setting up Desktop to Support Smart Dispatch
  In this course, you will explore how Desktop is used to setup new users and grant them access to Smart Dispatch. You will also be guided through how a route built in Desktop is configured so that it is controlled in Smart Dispatch.
• Granting Platform users access to Smart Dispatch 0 hr 5 min
• Setting up route templates for Smart Dispatch 0 hr 8 min
• Setting up common components of Smart Dispatch

  In this course, you will be shown how to setup and configure the common components required for the operation of Smart Dispatch. 

• Setting up routes to be published automatically 0 hr 3 min
• Adding an extra resource to a route template 0 hr 3 min
• Adding tags to a route template 0 hr 2 min
• Creating and editing route templates in Smart Dispatch 0 hr 7 min
• Creating and editing route types in Smart Dispatch 0 hr 3 min
• Creating and editing Team Boards in Smart Dispatch 0 hr 5 min
• Setting up staff and vehicle unavailability reasons 0 hr 2 min
• Using job execution rules to automatically assign work to a Team Board 0 hr 5 min
• Rostering and Managing Resources in Smart Dispatch

  In this course, you will be shown how to configure and use the Rostering functions in Smart Dispatch. You will be guided through the process of applying unavailability to resources, and how to check for any resource unavailability issues in the future.

• Applying unavailability to vehicles and staff 0 hr 6 min
• Rostering and managing availability of resources 0 hr 7 min
• Exploring various time views in the Rostering screen 0 hr 5 min
• Exploring the Timeline view in Smart Dispatch

  In this course, you will explore the Timeline view screen in Smart Dispatch and be shown the contents, functionality, and features available in this screen.

• Exploring the navigation bar in the Timeline screen 0 hr 3 min
• Exploring the Jobs view in the Timeline screen 0 hr 9 min
• Removing a job from a route in the Timeline view screen 0 hr 2 min
• Adding jobs to a route in the Timeline screen 0 hr 6 min
• Publishing a route in the Timeline view screen 0 hr 3 min
• Exploring the map display in the Timeline screen 0 hr 7 min
• Exploring the route details screen 0 hr 4 min
• Using the suggest route option for unassigned jobs 0 hr 4 min
• Editing estimated route durations in the Timeline screen 0 hr 3 min
• Applying sequence optimization to routes 0 hr 5 min
• Unassigning remaining jobs from uncompleted routes 0 hr 3 min
• Route execution states in Smart Dispatch 0 hr 2 min
• Exploring the Routes list view in the Timeline screen 0 hr 7 min
• Editing route start times & dates in Smart Dispatch 0 hr 3 min
• Exploring the Load Balancing view

  In this course, you will explore the Load Balancing view in Smart Dispatch and learn how the functionality and features on this screen helps the planner to distribute and balance jobs between available routes. 

• Distributing jobs between routes in the Load Balancing view 0 hr 3 min
• Planning in the Load Balancing view 0 hr 3 min
• Managing routes in the Route Dashboard view

  In this section, we'll explore the Route Dashboard view in Smart Dispatch, and see how it can be used to monitor routes in real-time and identify issues quickly. 

• Monitoring routes in the Route Dashboard view 0 hr 3 min
• Course Evaluation
• Survey (optional)